Accessibility Statement for

This accessibility statement applies to the website.

The Valuation Tribunal Service for Wales is committed to making its website as accessible as possible to all users, to fulfil its public service mandate and to meet its statutory obligations as defined by the Disability Discrimination Act.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some heading elements are not consistent
  • some page titles are not unique
  • some form labels are not unique
  • some images do not have good alternative text
  • some link text does not describe the purpose of the link
  • some documents are in PDF format and are not accessible

Feedback and contact information

Reporting accessibility issues with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting the requirements of the accessibility regulations, contact: correspondencevaluationtribunalwales

Request information in a different format

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:

We'll need you to tell us:

  • the web address (URL) of the information you need
  • the format you would like to receive
  • which assistive technologies you use

We'll review your request and get back to you in 15 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Valuation Tribunal for Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The following issues have been resolved where possible, however, a limited number of pages may still be affected.

Success criteria failed: WCAG 2.4.2 A success criterion (Page Titled).
Issue: Some page titles are not unique. They are not accurately describing the topic or purpose of the page.

Success criteria failed: WCAG 2.1 2.4.4 A success criterion (Link Purpose (In Context)).
Issue: Link text combined with programmatically determined link context does not identifies the purpose of the link.

PDFs and other documents

New documents we publish to access our services should be fully accessible.

However, we know that some of our older documents (published before 01 January 2020) are not accessible. For example, some of them:

  • are not marked up in a way that allows screen reader users to understand them
  • are not tagged up properly, for example they do not contain proper headings
  • are not written in plain English

Some of these are historic documents and are not essential to providing our services. As these documents are replaced with updated guidance we will ensure these documents are made accessible.

If you need to access information in one of these document types, please contact us and ask for an alternative format.

Preparation of this accessibility statement

This statement was prepared on 28 December 2023. It was last updated on 28 December 2023.

This website was last tested on 28 December 2023. The test was carried out internally.

We used both AXE Accessibility Tools and Testing software and SortSite Desktop to scan all of ourpages. The scans included a combination of core templates, commonly used templates and complex templates.

We tested:

On 20 October 2023, the UK Government Digital Service conducted an audit of a representative sample of our pages, from which a number of common accessibility issues were identified and fixed.


Some of the documents on our site are only available in PDF format. Some PDF format documents are not created by the Valuation Tribunal Service for Wales, but we are required to publish them. Some PDF format documents are converted documents from our earlier websites.

Alternative file formats

Users requiring a file in an alternative format to that which is currently available on this website should contact us. We will do our best to accommodate all requests.